FAQ
ORDERS
Do you ship internationally?
We ship to most countries worldwide (please see list below). All international packages are shipped by FedEx, and domestic/cross-border packages are shipped by Canada Post. Items shipped outside of Canada may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Oil Tycoon.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from FedEx or Canada Post to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Canada.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Countries we ship to:
Anguilla, Antigua And Barbuda, Argentina, Armenia, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Ethiopia, Finland, France, French Guiana, French Polynesia, Germany, Greece, Greenland, Grenada, Hungary, Iceland. India, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Jordan, Lebanon, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, New Zealand, Nigeria, Norway, Panama, Paraguay, Peru, Poland, Portugal , Qatar, Romania, Russia, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, St. Vincent, Sweden, Switzerland, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Venezuela
Can I only purchase products through the website?
Oil Tycoon is available exclusively on www.oiltycoonbeauty.com
How much is shipping?
Shipping & Handling Charges are as follows:
$10.00 flat fee for domestic, all provinces within Canada
$12.00 flat fee for cross-border, all states within the USA
$18.00 flat fee for all international countries we ship to worldwide
Free shipping for all purchases over $100
How long before I can receive my order?
Due to the global COVID-19 pandemic, orders can take up to 10-14 days to process. After your order has been shipped, delivery time is 4-7 business days within Canada and 7-10 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
Oil Tycoon is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Canada.
What carrier do you use?
Oil Tycoon ships to most countries worldwide via Canada Post for all domestic packages & FedEx for all international packages.
Do you ship to P.O./APO/FPO?
No, unfortunately we do not.
Can I change my order?
Please contact hello@oiltycoonbeauty.com as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order is placed.
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
Can I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Oil Tycoon Beauty reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Can I exchange my product?
We apologize but we currently do not offer exchanges, all sales are final.
How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.
I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at hello@oiltycoonbeauty.com with your inquiry.
What forms of payment do you accept?
We accept online payments through Visa, Mastercard, American Express and Paypal.
My item/s arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving the order, at hello@oiltycoonbeauty.com. Please provide us with your order number and some photos of the damaged product/s.
I received incorrect item/s, what should I do?
Please contact hello@oiltycoonbeauty.com within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.
What’s your return policy?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Oil Tycoon Beauty reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we have processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
My package is stuck and tracking shows no movement, what do I do?
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to hello@oiltycoonbeauty.com if your shipment shows no movement from the carrier's tracking information.
I put the wrong address on my order, please help!
Please be careful when entering your shipping address. Oil Tycoon will not be responsible for orders sent to the incorrect delivery address provided by the customer.
How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please feel free to email us at hello@oiltycoonbeauty.com
CUSTOMER ACCOUNT
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting https://oiltycoonbeauty.com/account/register
How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting OilTycoonBeauty.com located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.
I forgot my password, what do I do?
To reset your password, go to https://oiltycoonbeauty.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://oiltycoonbeauty.com/account/login
PRODUCTS/INGREDIENTS
Where are your products manufactured?
Our formulas are made in Canada, with globally sourced ingredients.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do your products contain soy?
No
Are your products vegan?
Yes
Does Oil Tycoon use parabens or sulfates?
Oil Tycoon does not use parabens or sulfates in any of our products.
Do you test products on animals?
Oil Tycoon does not test products on animals. All of our products are cruelty-free.
Are the products safe to use for all hair types?
All products were formulated to be safe for all hair types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
What temperature do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.